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Frequently Asked Questions

How it Works

At Logan Social Services, we care about the well-being of our clients and their families. It is among our core beliefs that good life management skills are essential to a healthy and fulfilled life. To help further our mission statement, we have chosen to share our knowledge, experience, research, and skills with anyone who is interested.

We do ask that you set up an account before accessing our courses. We have made this process quick and simple, and we promise to protect your personal information. Our policy is to maintain confidentiality in line with the best practices of twenty-first century social work. Your account is solely for your benefit, allowing us to provide proof of enrollment, and as a means for our staff to identify and score your exam if you decide you need a verifiable Letter of Completion to submit to the court, employer, or school.

Step 1: Enroll
Sign up for a free account. Once you register, you will be able to print your Enrollment Verification Letter directly from your account page.

Step 2: Take the Class
Login to your account. Your course will be displayed in sections. Study each section at your own pace. When you finish the last section, take the exam.

Step 3: Get Your Certificate!
After taking the exam, you will be prompted to make a payment. After payment, print your verifiable Letter of Completion directly from the site.
If necessary, you will be allowed to retake the exam at no additional charge. Study aid will be provided.

How do I begin?

Sign up for a free account on the site. Be sure to use a valid e-mail address, and check it after you sign up for an e-mail from us. If it does not arrive in a few minutes, check your spam or junk-mail folder.

Your e-mail address and the password you chose will be needed to log onto the site. Log on, and you are ready to begin your studies.

When can I take the course?

You can take your course anytime, day or night, and you choose how long you spend during each session. We ask that you self-limit to no more than 3 classes a day on hourly accounts. The idea is to learn and use, not rush through. Classes by the week are limited to 1 class per week, resetting on Sundays, to meet court requirements.

If the classes are free, how do I get proof of enrollment?

When you sign up for your free account, a proof of enrollment letter will be made available to print from the "Your Courses" page.

Do I need any books or other materials to take a course?

Everything you need is available on our site. No additional materials are required.

Do I get a Certificate of Completion?

With payment and successful completion of the exam, we will open your verifiable Letter of Completion to print from the "Your Courses" page.

How long does a course take to complete?

The time frame is set by you. It could be completed in a matter of days, or over the course of weeks, for those with very busy schedules. We ask that you self-limit to no more than 3 classes a day on hourly accounts. The idea is to learn and use, not rush through.

Classes by the week are limited to 1 class per week, resetting on Sundays, and should only be taken if weekly classes are ordered to meet court requirements. Missed weeks will put you behind and can be taken later, but lost time cannot be made up, so plan accordingly.

Does this course meet employer or court requirements?

In most cases, yes. It is always best to check ahead of time to be certain. We provide you with a Letter of Enrollment for free and in advance of your studies. Submit this document to the court or your employer at the start of your work and get permission to use us in advance, then you will know that the work you do will be accepted. Acceptance is not guaranteed and the course is non-refundable, so we strongly recommend you secure permission to use us before making payment.

Is there any time limit on completion?

There is no time limit. You set the pace.

How is the exam given?

The exam is a true-false review of the material you have learned. You click on the exam link and take it online. There is only 1 exam for your course and it is a final exam. DO NOT take it until you are finished reviewing the material.

Will there be assignments?

Some units contain daily living exercises designed to let you practice the new techniques you have learned.

What forms of payment can I use?

We accept Visa, MasterCard, Discover, and American Express, as well as PayPal. We cannot accept payment over the phone. PayPal is the bank that handles our credit card transactions, but a PayPal account is not required to make a payment.

What is the difference between "by the hour" and "by the week" classes?

With experience, we have found that some courts and probation officers want to be certain that clients are spreading out their classes, and not taking them all at once. We have solved this concern. If you sign up for "by the week" classes, our website will only let you take one class per week. Each week at 12:00AM Pacific time, a new class will become available for you to study and learn.

My document PDFs are coming up all crazy with symbols and such. What is the problem?

If you are having trouble opening and printing your documents from the course/work page, please update your browser''s PDF viewing software. Adobe Acrobat Viewer is free and can be found with a Google search. Some phone and tablet browsers do have trouble with PDFs.

I ordered mailed documents. When will they arrive?

Your order will go out in the next business day's mail. From then, we say a week and a half for delivery, though it usually takes less time.